The second-hand marketplace Users Share Displeasure Over Size Changes
Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.
This online marketplace has altered its sizing categories for women's and children's clothes failing to inform all users about the change.
Digital Channels Response
Many shoppers and sellers are expressing on platforms saying Vinted listings now show an altered size classification than originally posted because of the remapping.
Vinted explained the revised method more closely matches similar services.
It has advised users to review their products and adjust the sizing manually when needed, causing user dissatisfaction.
Sizing System Updates
Previously, the sizes had both one number and one letter, like S/8 or M/10.
The revised method features a letter with a size spectrum for example S/UK 8-10.
With some products, the measurements have been reclassified - for example a size L used to be a 12 but now shows as UK 16-18.
Shopper Experiences
Frankie Bridger, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Stephanie Gallen, located in Scotland, explained products she uploaded featuring size 14 markings were appearing on the platform as size 20–22.
"Should someone sized 20-22 purchase these they may become frustrated," she explained.
Manual Updates
Charlotte Lunn, located in England, stated she felt frustrated because the modification necessitated personal updates the measurements for "each individual item".
"This situation is especially annoying, as I'm chronically ill and Vinted sales have been crucial after experiencing income reduction," she said.
Service Background
The platform boasts over 100 million shoppers, including 18 million in the UK.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This isn't the first time when a surprising modification to the app has proved unpopular: earlier, Vinted reversed a change concerning shipment methods due to shopper criticism.
